3 Simple Steps to the Perfect Customer Experience
Ultimately, your business exists to do two things: • Attract customers • Satisfy customers If your business doesn’t perform these two fundamental functions, it doesn’t matter how well you do ...
Symptoms of Strategy Misalignment
Business owner, “I feel that I am guiding the ship one way, but in reality, the ship is going in another direction.” Another business owner, “I feel that I am ...
7 Simple Ways to Develop Daily Discipline
You probably know that one person that is very disciplined. You also know that person that is very disheveled and cannot get it together. Maybe the person you know is ...
TIME TO GET BUSINESS SMART
We all know those people that are either book smart or street smart. Combining the two make one very sharp individual. What about business smart? You may have met someone ...
Speed Networking and More
Launch yourself into a new circle of people waiting to talk to you. Speed networking programs are showing up all around the world. These events tend to be a fun, ...
4 Simple Strategies to Manage Your Online Reputation
True story: In 2017, Devon an 18-year old was charging his Dell laptop on his couch. It let out a big bang and then burst into flames. He blew the ...
Small Business Checklist
Don’t put the cart before the horse Starting and managing a business takes motivation, desire and talent. It also takes research and planning Many small business owners try to put ...
How to Ask for Help
A little boy was spending his Saturday morning playing in his sandbox. He had cars and trucks, his plastic pail, and a shiny red shovel. In the process of creating roads ...
You Lost the Sale, because …
Nobody likes getting rejected. We have all experienced rejection many times in our lives and we do try to avoid it as much as possible. Just like in high school, ...
Time Management Test
Being a business owner, you have two very precious commodities. Time and Money. You can always make/borrow more money. But you cannot get your time back. One of the biggest ...
Pros and Cons of Outsourcing
Businesses today have more ways to be efficient and outsourcing may or may not work for them. Have you been mulling over the idea to outsource one or more tasks within your business? The most popular outsourcing trend right now is outsourcing your human resources. What about outsourcing your marketing? Sales? Customer Service? Production? Delivery?
Complacency Kills
When a business’s culture stagnates and complacency sets in, performance declines, growth stalls and existing customers sense the lack of drive and erosion of value occurs. In many situations where ...
