Biz Coach Steve

Tag: Business

  • Speed Networking and More

    Launch yourself into a new circle of people waiting to talk to you.

    Speed networking programs are showing up all around the world. These events tend to be a fun, exciting and effective way to make a lot of initial connections in a very different environment from the standard business networking meetings.

    Speed networking programs generally involve people meeting each other one at a time for a short interval and then moving on to the next person in line. They are fairly structured in the way people queue up to meet. For example, one variation is to have two concentric circles of people. The individuals sit across from one another and after the set time period–generally one minute–the outside circle of people gets up and moves in one direction around the circle until everyone has met.

    I have referred new business owners to attend a speed networking event for a few specific reasons.

    1. You will get to meet fellow business owners in a fun environment. Those other people may be your customer, vendor, future partner, or a great referral partnership.
    2. You get to really practice your elevator pitch in an environment, where that is all you have time to do. Go there with 2 different elevator pitches and see how the person on the other side of the table reacts. If they lean in and are engaged-you have a winner. If they lean back, cross their arms, and/or have that “what are you talking about” look on their face-you need to work on your elevator pitch.

    The potential downside to speed networking is if someone thinks this is “all” they have to do to network effectively. The key to making speed networking work, is to take those contacts and develop them over time into “credible” relationships that lead to “profitable” referral partners.

    Some people have likened speed networking to speed dating. While there are clearly some similarities, there is also a subtle but significant difference. Speed dating is done to eliminate potential suitors and keep from wasting time on people with whom you share no common interests and no mutual attraction. The presumption is that you are going to follow up with only the ones you connect with during the exercise.

    Speed Networking is not to eliminate potential referral sources, but to nurture the relationships that come out of the event, even if you feel you have nothing in common.

    So how do you go about participating in a speed networking exercise with the proper focus to make the most of your time? Here are several points to consider:

    1. Start with the end in mind. You’re not there to bag the big one. You’re not there to eliminate referral sources or referral partners. You’re there to find ways to connect with each and every person you have the opportunity to sit (or stand) in front of for that one- to two-minute period.

    While you will not, realistically, become close friends with every person in the room, you’re increasing your potential referral sources by meeting many people in one setting.  HINT: Go into the networking with the goal of really connecting with other participants.

    2. Conduct the exercise as a mini interview. Think in terms of what you can find out about the person you’re meeting. That’ll allow you to help further the goals of that individual. Forget about mining their database or trying to determine who they know to further your goals. In working to mutually benefit one another, ask questions that’ll clarify where and how you can best help your new referral source. HINT: If you have time left, have some basic questions you can ask the other person to get to know them better.

    3. Make notes during the exercise. If you’re not provided some type of contact card on which you can jot notes while in the exercise, be sure to use your own pad of paper to write down the information you discover. Be sure to note the person’s interests and goals you could help achieve. HINT: Bring mini post-it-notes, put your notes on it, then adhere it on the back of their business card with my notes on it.

    4. Follow up. If you don’t follow up with those you meet during the speed networking exercise, you will only have succeeded in wasting your time–which is exactly what you were trying to avoid by attending the event in the first place. Collect the business cards of each person you sit with during the exercise. The magic happens after the exercise, in the weeks and months to come.  HINT: You are NOT there to collect business cards, then spam everyone. Please do not do this. Word will get out about you really fast.

    Set appointments with each person, not to convince them they need your product, but with the intention of becoming better acquainted, finding out what their needs are and how you can positively impact their lives. You’ll realize the reason you went to the speed networking exercise in the first place: to develop more referral business.

    I believe speed networking can work if it’s done the right way. It can be a fun, energetic and dynamic way to further your own goals of having a thriving, successful word-of-mouth-based business.  Give it a try.

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    Steve Feld, MBA, provides training and business performance coaching to business owners, professionals and executives. Steve also speaks to organizations, conducts workshops and training.  Focusing on the lead generation and revenue creation to get growth results for the business. Contact Steve today to see how he can assist you grow your business, [email protected], or www.bizcoachsteve.com. He is in the business of growing businesses. Need a speaker, contact Steve today. #bizcoachstevef #entrepreneur #smallbusiness #business #smallbiz #coaching #businessowner #businesscoach #leadership #marketing #speaking

  • 4 Simple Strategies to Manage Your Online Reputation

    True story: In 2017, Devon an 18-year old was charging his Dell laptop on his couch. It let out a big bang and then burst into flames. He blew the flames out. Unplugged the laptop and put it on the table outside. It exploded again. This time he used a fire extinguisher. As that wasn’t enough, it exploded again. It was all caught on home security cameras and became viral overnight and spread like wildfire across the internet. Thousands of bloggers started bashing the company and demanding they apologize. In a matter of days, the company’s hard-earned reputation and goodwill in the marketplace was in jeopardy as Dell issued the biggest product recall in computer history.

    Michael Dell started his computer company in his dorm room and transformed it into a multi-billion-dollar company. He spent years building his legendary empire and suddenly, the company’s reputation was at stake thanks to the power of Social Media.  This could happen to your company.  Are your prepared to handle your online reputation?

    Bad things Happen to Good Companies

    The internet is filled with stories of companies and individuals whose reputations have been in ruins overnight. Honest businesses fall prey to manipulating competitors out to ruin them and steal market share in return. Many businesses have experienced, through no fault of their own, scheming competitors bad mouthing and spreading false rumors about them through social media. Heck just read the fake Yelp reviews. These days, the means to spread rumors about a business are many and as a result, it is imperative for businesses to proactively manage their online reputation.

    In a study by McKinsey & Company, they stated how consumers really make decisions. Part of the study stated, that the number one-way consumers make a decision to buy a product or service is through online reviews and ratings. Online reviews are not just for major sites like Amazon. Today, a customer can research a product or service just about anywhere including blogs, Twitter, Facebook, Instagram, and of course, within the dreaded search engine result pages. As such, business owners need to ensure that their company reviews are clean. By clean, I mean over 90% of reviews for your products and services should be positive. Of course, every now and then you will have that rogue customer who is not satisfied with your product or service and even though you may have gone the extra mile to satisfy him or her, it just didn’t cut it for them. But that’s the cost of doing business.

    Reputation Management online is not as tough as one would imagine and can be broken down into four solid pieces. Monitor, Listen, Respond and Amplify. Let’s look at each one of them:

    Monitoring your Reputation: 
    The starting point of online reputation management requires businesses to begin proactively monitoring conversations happening about their brand. Automated keyword searches can quickly reveal the topics and themes that customers (and competitors) are talking about. Companies often feel overwhelmed in the beginning due to the large volume of content on the internet. But proper configuration and tweaking of keywords can help tremendously. It is easy to set up Google Alerts. Use your company’s name as a keyword and have Google send you what it finds about your company. Set up a few different alerts. Include your name on one of the Alerts, Organizations you are affiliated with, Etc.

    Listening to your Customers:
    In this critical piece of online reputation management, a business needs to separate the noise from the real conversations taking place on social media about their products or services. The real conversations can be separated into two distinct categories; those that are actively talking about your business, and those that may warn of a storm on the horizon. The latter category requires you to listen carefully and diffuse the storm before it gains strength. Most social media managers categorize and separate these conversations into those that need “immediate attention” and those that require “active listening.” This allows them to be prepared and to strategize ways to diffuse the situation before the conversation turns into an ugly rant against their brand. Listening requires a careful plan of action with a fine balance between coming across as overprotective and defensive and simply monitoring your reputation.

    Responding is an Art:
    Effectively responding and diverging crises is an art. You don’t want your communication to sound like a well-honed PR message. People complain on social media channels because they are not satisfied, and they are usually hoping for a resolution. Always be sympathetic and put yourself in the customer’s position.  This does not mean that you should allow a customer to take your brand hostage while they are ranting against your company. However, responding means first analyzing what went wrong and how you can make it right. Most large companies follow a certain set of processes to ensure that they are responding to customer complaints on social media in a fair manner. These set processes can be setting up special email groups, hiring additional employees in the customer resolution area, and coming up with special offers to win these customers back.  Responding negatively will only do more harm than good. Watch your words.

    Amplify your Wins:
    I have seen many companies go to great lengths to satisfy an angry customer on a social media platform. It is not uncommon for complaining customers to receive complimentary gift certificates, free services, heavy discounts, you name it, in response to their public complaints.  At the end, both the customer and company are happy, and all is forgotten.

    A very critical piece that companies often neglect is to amplify the positive actions the company took to satisfy the angry customer. Traditional customer service folks are not trained on how to amplify positive remarks. This onus typically falls on the social media managers to let the world know that your company goes great lengths to satisfy their customers. Amplification of positive experiences with your brand or services goes a long way in the social media world. This amplification is not just leaving a comment behind but finding strategic, meaningful ways to communicate to the rest of the world. This is the art of social media.

    These are just some of the high-level strategy pieces that a company of any size can employ to manage their online reputation.

    What strategies are you going to take to manage your online reputation?

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    Steve Feld, MBA, provides training and business performance coaching to business owners, professionals and executives. Steve also speaks to organizations, conducts workshops and training.  Focusing on the lead generation and revenue creation to get growth results for the business. Contact Steve today to see how he can assist you grow your business, [email protected], or www.bizcoachsteve.com. He is in the business of growing businesses. Need a speaker, contact Steve today. #bizcoachstevef #entrepreneur #smallbusiness #business #smallbiz #coaching #businessowner #businesscoach #leadership #marketing #speaking

  • Complacency Kills

    When a business’s culture stagnates and complacency sets in, performance declines, growth stalls and existing customers sense the lack of drive and erosion of value occurs. In many situations where a business has lost its drive and is backsliding, the cure it to reset to a performance-based culture. This is a move that can have a significant impact on the organizations long-term financial performance.

    But how to instill a performance-based culture as a means of improving a product or service and concentrating on three main components: Goals, Incentives, and Measures.

    Have you ever noticed the companies that are consistently growing are always changing? Having a strong culture to keep inventing is usually directly correlated to consistent growth. That culture starts with leadership but can diminish over the life of the business as other coefficients of culture become more powerful.  Undoubtedly, a company’s culture is impacted by many factors. Sometimes corporate culture is nurtured by involved and caring management where it flourishes and sustains, while other times the culture gets dinged and damaged over the years to the point of being unrepairable. Among the many no-so-positive factors that might harm the culture are: major restructuring, mergers and acquisitions and frequent changes in leadership at the corporate level.

    Mission Drift: Businesses naturally evolve and change. Executives, staff and customers come and go. Change and evolution are good and to be expected, but over time, businesses can experience “mission drift.” When a business starts it is focused on its mission, as the business grows the organizations workforce expands with the business’s growth. Roles change, key resources stretch to take on new responsibilities and try to transition their knowledge about their old role to someone else. Mis-interpretation creeps in, so does improvisation.

    The original organizational culture has changed, it gets diluted as fresh blood gets pumped into the environment. This is also when the culture transforms, sometimes positive with new ideas and innovation. The key is to stay in check and preserve the core mission of the business, but yet keep it moving forward.

    Relentless Charge:  Expansion creates fatigue and burnout within the organization and can also lead to an exhausted and ambivalent workforce that is detrimental to growth, innovation and operational excellence in the business. This does not mean that a business should not push ahead, or coast along and slack-off. It does mean that we must have a formula to fuel the business for the long-run. Think in terms of running a marathon and not a sprint. The formula must be mixed with the new culture and be attuned to the business’s strategies and goals.

    During boom times, business leaders must listen to the signals the business is sending to them. Organizations get tired and need rest cycles as well. Not like us humans need to rest, but the business cannot endlessly expend energy with replacing it along the way. Business cycles go in spurts of work and then rejuvenation. Constant full-speed accelerations without maintaining the organizational pistons will wear out the engine and momentum will slow. A balance is needed between the need to constantly move the organization forward and the need to recharge energy and celebrate successes along the way.

    Complacency: One of the biggest enemies a business culture faces is complacency. Complacency can come from having reached a level of comfort that accompanies some degree of achievement and feelings of success. Sometimes when an organization reaches a significant milestone the employees throughout the company sometimes gravitate towards a place where it is comfortable and safe. Why risk what we’ve works so hard for? Complacency develops out of our natural desire for the predictability of a routine over the uncertainty of change.

    The primary issue with complacency is that we cannot remain in a fixed position with the external environment is moving and changing. This guarantees that the organization will be passed by competing businesses that embrace change.  Businesses that do not systematically strive for improvement and growth will plateau, stagnate and then decline. Those businesses that continue to reach beyond the status quo and adapt to evolutionary changes in their environment will thrive.

    Strong leadership during growth periods is essential to curtail dilution and avoid organizational complacency. Non-proactive leadership during a growth period can slowly erode confidence throughout the organization and lead to complacency and disconnectedness.  It may seem counter-intuitive, but these outcomes are exposed when people begin to focus on the wrong things as a result of the business-essential tacit knowledge held by the original core team being stretched and worn thin. Some workers may begin to feel overworked, while others may feel underutilized.

    So, what do you do when your organization’s culture has been pummeled and is no longer reflective of the workplace that it once was?

    What’s your ideal target?  Clearly, a broken culture must be addressed by changing it, but that requires a vision of the target culture be in place before attempting any transformative actions as well as a realistic plan for change. Ultimately, the goal of the culture reset is to create a strong and positive culture that is well-aligned with the organization’s core values.

    A strong organizational culture is one that is extremely well aligned to a common set of core values, making policy and procedure changes easier to introduce. However, rigidity and group think are two rick factors that accompany strong organizational beliefs and corporate dogma. Having a strong culture is certainly preferable to a weak one but is not entirely the optimal situation.

    A healthier model is a performance-centric culture, striking a balance between the desirable attributes of a strong culture and the equally important ingredients of goals, incentives, measures, flexibility and acceptance. A performance-centric organization allows for and promotes diversity in thought and business innovation but does not tolerate complacent behavior. These organizations have developed a corporate structure that promotes accountability and rewards performance target achievements, while accepting and embracing challenges to the status quo. Bureaucracy and group think are viewed as the demons of innovation that must be kept in check in order to allow fragile new and game-changing business ideas to survive and one day be implemented. Research has shown that organizations with performance-centric cultures experience better financial growth.

    The Reward: A culture with a bias for action: Make no mistake, transforming a culture is not easy and requires an organization to seek change. Unfortunately, an organization in mission drift, exhausted from the relentless charge and/or suffering from complacency is not an ideal patient to respond quickly to any treatment. Conditions that developed over a long period of time will require a careful and paced culture change program as opposed to an attempt to introduce quick fixes that create more disruption and distraction.  Those organizations that succeed in change the rewards are enormous.

    Realizing the benefits: Performance-based cultures unify employees and naturally bridge the organizational gaps such as hierarchy or geography. In a performance-based culture, the organization feels and behaves much like a family. This commitment helps guide employees to do the right things right and strive to advance the business in the absence of explicit direction.

    Perhaps most importantly, employees in performance-based cultures demonstrate a marked bias for action remaining fundamentally dissatisfied with the status quo and thinking and acting more like owners of the business. They show accountability and take personal responsibility for overall business performance and not just their own domains. As such, the culture tolerates very little bureaucratic debate and expects team players who display high levels of passion and commitment to achieving organizational goals.

  • Ready to Grow in 2019? Plan to tell a story, and tell it well!

    Have you ever considered that one of your primary roles as the owner of the business is lead storyteller? That beyond what you know and what you can do, there’s a more essential role that only you can fill? It’s time to stretch yourself in a different way and TELL YOUR STORY.

    Start by thinking back to this year-2018. If you had to choose a word or short phrase – something that captured the best of 2018 was about for your business, what would it be?  Was it a year of ‘growth,’ or ‘stabilizing our systems,’ or ‘innovation,’ or‘expansion?’  Even if you had a down year in terms of profits or revenues, can you find a positive thread, or a big decision you made and stood behind, that ran through it that you could build on this year?

    Finding a theme for 2018, and every year, can be very powerful. Just imagine if you knew what that word was in advance – on January 1 last year – and you talked with your team about what it meant, how it connected your long-term and short-term business goals, and could use it as a conversation starter to talk to everyone in the company about what the year was going to be like for them?

    Your people want to hear the truth. Sure, they’d prefer it was an optimistic truth, but it has to be the real truth…

    One of the most common errors business owners make is assuming that the only thing employees want to hear is that the company is growing rapidly. It’s just not true. Your people want to hear the truth. Sure,they’d prefer it was an optimistic truth, but it must be the real truth, because they already know what’s true on the front lines of the business, often times more clearly than you do.

    Take a few minutes to look at your organization from an outside point of view. Just sit and write down all the positives and negatives that occurred this year and wait until you can find that one word or phrase that captures what this year is all about. Maybe as you do, you’ll see that 2018 is a year of ‘stabilizing our finances’ and 2019 is really the year of ‘initial expansion?’ Whatever it is for you is fine, just make sure it’s the most true and real one you can find.

    Now, once you’ve got it, you’re going to make a really big deal of it. I mean a REALLY BIG DEAL. Schedule a company meeting, whether you have 100 employees or one. Tell them about the process you went through to figure out this next year’s theme. Tell them a (true) story about what you now realize 2018 was about. Show them how much you care about not just today’s results but the journey that your business is on – no matter how difficult or over whelming it might seem on any given day.

    “Team, this year was about                              , and here’s why:                              . Next year is about _______________ and here’s why: _______________”

    You’ll be amazed what happens when everyone – but especially your key managers – can feel how this year will lead to the next one. You aren’t selling anyone on anything, you’re just giving them an experience of what it will feel like when the business is that much healthier than it is today.And the pain – the gap – is what will motivate everyone to get there, including you. It’s what will inform and enliven all of your conversations about the specific strategies and tactics you’ve come up with and will keep coming back to throughout the year. And whenever you get stuck, all you’ll have to remember is that one word.

    So, what is that one word that describes your businesses 2018?

    What is that one word that will describe your business in 2019?

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    Steve Feld, MBA is a certified business coach that provides training and business performance coaching to business owners, professionals and executives.He has owned and operated 6 businesses and operated 3 large corporations with Fortune 500 Companies and assisted hundreds of business owners achieve their business goals. #bizcoachstevef

  • STRATEGIC LIFE PLAN

    So…
     
    Think about where you were 5 years ago.
     
    Seems like only yesterday,right?
     
    Are you where you’d thought you’d be 5 years later, when you looked forward back then?
     
    Are you leading the life you envisioned?
     
    Do you have the income,lifestyle, freedom, health, relationships, poise and skills you thought you would have by now?
     
    If you don’t like your answers to those questions, then guess what?  You now get another chance to look forward to the next 5 years.  What are you going to do differently?

    A Goal vs. A Promise
    It makes a big difference if you turn your goals into promises.  That’s because most of us have set goals and know of other people that have set goals and didn’t fulfill them.  Our mind tends to see goals as something to strive for, something to aim at…but if we don’t “hit the target”, it’s fine because “we’re not the first or the last that have set goals and didn’t achieve them.”
     
    On the other hand, when we promise someone that we’re going to do something,our mind goes to work for us and we do everything that’s in our power to fulfill that promise because we don’t like to feel the pain, shame or embarrassment of letting somebody down.  Our integrity is such that a promise means more to us than setting a goal.
     
    Therefore, instead of saying, “Honey, I know that we have not been spending enough quality time alone, lately… so, I’m going to try (or my goal is) to take you out on a romantic date twice a month”, tell her instead, “Honey, I promise that from now on, I’m going to take you out on a date twice a month.”
     
    The Power of Accountability Partners
    Commitment is doing the thing you said you were going to do, long after the mood you said it in has left you.
     
    The pressures of life will not come to an end just because you have decided to begin setting real goals for yourself.  It has been my experience that those who have the most success with accomplishing their personal and business goals are those who had 2 or more Accountability Partners (not within the same household) that also have set goals and are also utilizing the power of an accountability partner.
     
    Some benefits of utilizing Accountability Partners include:

    • Assistance in organizing ideas, thoughts, and tasks into specific, measurable, attainable, and realistic goals
    • Assistance in prioritizing an effective and consistent plan
    • Ensuring accountability for task follow through
    • Mentoring through difficulties and indecisiveness
    • Sharing advice, personal knowledge and experience
    • Follow up on your success

    During your search for appropriate Accountability Partners, keep in mind that the right person should be someone who will challenge, engage and evoke a sense of accomplishment in you.  Confidence, creativity and strength are all traits that will be useful to you.  Also consider choosing an Accountability Partner who you trust to keep confidence as you may get into financial and personal discussions that are confidential in nature.
     
    Promise yourself and your Accountability Partners that you will become a better person by following all the ground rules you set between yourselves to achieve your ultimate vision of your life. 

    Change Your Thinking, Change Your Life
    Unlocking your full potential for Wealth, Success, and Achievement
     
    Your THOUGHTS, your WORDS, and your ACTIONS,  are building blocks to creating the life that you want!
     
    Doing the same things over and over expecting different results is insanity.  The only way to get different results is to change what we do.  The process of change begins in our minds.  Our thoughts help shape and create our circumstances in life.  “As A Man Thinketh, So Is He.”  When we change our thinking, we change our lives.
     
    What does it mean to change?  Change = to transform or convert.
     
    When we find ourselves stuck in a rut or not quite where we want to be in life,it is time for change.  Old habits, old thoughts, and old ways of thinking must go.  We literally must cleanse our minds of negativity, scars,conditioning, and mental blocks.
     
    Living Your Dream is a continuous process of training and transforming our minds to achieve optimal living.  There are many ways to begin the process of changing the way we think.
     
    What we feed our minds affect how and what we think.  When we bombard the mind with negative images, fears, bad news, violence, pain, and suffering etc…our mind responds by conjuring up matching thoughts.  When we feed our minds with positive images, good news, peace, happiness, and prosperity …our mind responds accordingly.
     
    Our mind will produce thoughts based on the information we provide it with.  The thoughts that our mind produces set a wheel of events in motion.  Thoughts are creative and whatever thoughts we find ourselves preoccupied with always manifest in our lives.
     
    What you do with your life is up to you.  Life is what you make it. You have everything you need to create life, destroy life, improve life, and touch the lives of others.  For every cause there is an effect. Every life represents a mission, a purpose, a cause.  What will be the effect of your LIFE?

    What does your next 5 years look like to you?

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    Steve Feld, MBA is a certified business coach that provides training and business performance coaching to business owners, professionals and executives. He has owned and operated 6 businesses and operated 3 large corporations with Fortune 500 Companies and assisted hundreds of business owners achieve their business goals. #bizcoachstevef

  • When should I review my business plan?

    Many of you put a lot of time and effort into creating a business plan for your new business and now it sits on a shelf or in a drawer collecting dust.  Maybe you had an executive business plan that you used to entice potential investors, or a managerial business plan to pitch your business to investors, or the full operational business plan that is your true business blueprint and map to show you the way to achieve your business goals.

    No matter which type of business plan you created, you should ALWAYS review it on an annual basis at a minimum. Publication such as Entrepreneur, Forbes, Inc and many more recommend that you conduct a thorough update on your business plan at least once annually.

    Many businesses review their annual business plan every month to make sure they are staying on the path they laid out for the business and to make the necessary adjustments along the way.

    Apple has their business plans out to the mid-2020, but they update their plans every 90 days.  This way they can be adaptable to the market trends, technology, consumer behavior, regulations, and much more.

    Updating your business plan regularly can help you to ensure that you and your partners or co-owners are on the same page if there are multiple owners of your company.

    When major changes occur at your company or in your industry, this is also a good time to update your business plan. Your plan needs to reflect the current situation and it needs to be relevant within the current business landscape that you are operating in. If something major has changed, it is essential that you make an update to your business plan to accommodate that shift.

    Keeping your business plan updated is vital because no company can succeed unless it stays current with the times and unless it evolves. The goals that you have for your organization will be different when you first get started than the goals you have once your organization is already underway. You want your plan to reflect the latest goals that you hope your company will accomplish so you have clear and measurable objectives to work towards.

    Keeping your plans updated also allows you to adjust to any changes in the law or market conditions that could affect profitability; helps you to identify new competitors and new potential sources of business; and allows you to see how your company is progressing with enhancing profitability over time.

    Business plans are living documents and need to be revisited every so often to ensure they are still relevant. In this way you can continue to use and benefit from the strategies and tactics.

    You probably prepared the original business plan yourself, since you were likely the only employee. If you have now grown and added staff, try to involve them so there is buy-in. That way, when it is time to implement the plan, your staff will be on-board, and the activities will go smoother.

    To recap on why you should review and update your business plan at least one time every year:

    • External and events can trigger the need to update your business plan (consumer trends, competition, regulations, suppliers, market, etc.).
    • Internal events have changed (employee growth, new products, systems/processes, etc.). You are not the same company that you were a year ago.
    • Updating your business plan is more focused and fun than the writing the original one.
    • Involve staff in the updating process-watch how this helps your business.
    • It is never too late to create a business plan-start now if you haven’t already.

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    Steve Feld provides training and business performance coaching to business owners, professionals and executives. Steve also speaks to organizations, conducts workshops and training.  Focusing on the foundations of business to get positive growth results for the business. Contact Steve today to see how he can assist you grow your business, [email protected], or www.bizcoachsteve.com. He is in the business of growing businesses. #bizcoachstevef